Frequently Asked Questions
Find answers to common questions about our premium footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it against our brand-specific chart.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, SCARPA ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
Are your leather products sustainably sourced?
SCARPA is committed to ethical fashion. We partner only with certified tanneries that adhere to strict environmental and labor standards.
How should I care for my SCARPA footwear?
To maintain longevity, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner or suede protector every few months.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel an order within 60 minutes of placement by contacting our support team.